#Adobe revel pos software#
The sales process is extremely misleading and they will tell you anything you want to hear but delivery will fall very shortĭuring the process of selecting a point-of-sale system be interviewed several software companies including Revel I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest. When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.
#Adobe revel pos update#
They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order? It is also very difficult to impossible to find and load an order in the dashboard by customer. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department" Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. Revel Systems POS also allows businesses to accept Bitcoins as a form of payment.
Security features include PCI-P2PE compliance. The software has a fully customizable API and a customizable graphical user interface (GUI) windows. The application supports other POS-related hardware devices, including printers. Revel Systems POS also offers hardware support, including a card reader that works through the 30 pin connector which also allows for charging the iPad. The application provides customer relationship management (CRM) that stores customer data, including purchase history, preferences, and more. The app includes employee scheduling, inventory tracking and management, and detailed reporting, reducing the need for additional software. Revel Systems POS manages POS from a single intuitive interface.
Revel Systems POS integrates with many popular third-party business apps, allowing users to work it into accounting and reporting routines. Though it offers a complete POS solution, the application’s features extend beyond point-of-sale to include customer relationship management, inventory management, automated ordering, and more. Revel has been designed to integrate with a wide range of businesses. Revel Systems POS provides a single solution for iPad sales which is aimed at multi-location businesses.
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